Troubleshooting Account Issues

Dear player,

We have received reports from users who were unexpectedly logged out. Our apologies for the inconvenience. We are actively working on a solution.

Below you'll find what you can do to regain access to your account.

Do you see the login screen?

If you see the login screen, you can log in again using your usual method, such as Apple, Google, Facebook, or email.

Forgot your password? Click "Forgot password" and you will receive an email to set a new one.

Don't remember your email address or how you logged in? Contact us at support+nummi@9to5.software. We'll help you recover your account.

Do you see a different account name?

In some cases, you may have been automatically logged into a temporary guest account. You can recognize this by a random username such as 'Attent-Vos-5688'.

To log back into your own account, follow these steps:

  1. Tap the 'options' button in the top right or bottom right corner, depending on your device and app version.

  2. Go to 'account settings' and tap your username.

  3. Scroll down and tap the red 'delete account' button. This will remove the guest account and return you to the login screen.

  4. Once you are back on the login screen, choose your usual login method, such as Apple, Google, Facebook, or email.

  5. Forgot your password? Click "Forgot password" and follow the steps in the email to reset it.

  6. Don't remember your email address? Contact us at support+nummi@9to5.software. We're happy to help you recover your account.

These steps should restore access to your account. If you're still having trouble, please contact us at support+nummi@9to5.software. We're here to help.

You can find pictures with the instructions below:

Instruction step 1Instruction step 2Instruction step 3Instruction step 4Instruction step 5Instruction step 6Instruction step 7

Kind regards,

The Nummi Team